Customer Service Concierge

About the company

World Travel Holdings UK — the UK division of WTH the world's largest cruise agency

  • – the UK’s fastest growing cruise retail brand and the home of the award winning Cruise Concierge Service
  • – Europe’s largest seller of ultra-luxury cruises
  • – the UK’s fastest growing seller of river cruises

Summary of the role and business

At World Travel Holdings UK we're always looking for the most talented people to join our fast growing business.

We now have opportunities for people all over the UK. Our Head Office is in Chorley, Lancashire, and we've recently opened a brand new office in the heart of the cruise industry - Southampton.

When recruiting, we're always looking for the best of the best. It's the reason we are where we are today. Our new recruits may not start at the top, but with our extensive training programme and continuing support we are dedicated to ensuring that everyone reaches their potential as an individual.

In return for your dedication and hard work, we can offer numerous benefits – educational visits on ships and familiarisation trips, attendance bonuses, industry recognised Summer and Christmas Parties, further educational and learning support and regular opportunities for progression and development.

We are currently looking for dedicated, passionate and enthusiastic people to join our Customer Service Team. We are able to consider both Full and Part-Time Opportunities within our opening hours of Monday to Sunday 08:30 – 19:00.

Role and responsibilities

As a member of the customer service team your duties, responsibilities and expectations of the role will be as follows:

  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
  • Genuine passion for speaking to customers, answering queries and a clear communicator
  • To ensure customers queries are answered with the aim of a first time resolution
  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Care experience is given to all customers
  • To achieve KPI’s whilst maintaining excellent quality
  • To handle customers across different platforms, including Social Media, Email, Live Chat and Telephony
  • You will work with your colleagues across the Business to identify and highlight trends in any customer queries
  • Be passionate about being the best you can be and want to achieve targets
  • Flexible for both the company and customers
  • Strong team working ability
  • Flexibility and able to adapt quickly to changing priorities
  • Ambitious and willing to accept new challenges

If you believe you have the necessary skills and enthusiasm for joining our fast-growing business then please apply with a covering letter and an up-to-date CV.

Apply here

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Other Vacancies

WTH is a winner of CLIA Cruise Agency of the year 2015 & Katy Porter CLIA young travel agent of the year 2014
Winner of Young Travel Agent of the Year 2014
River cruising
Life on board a cruise ship

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