Operations Service Co-ordinator

Principle Accountabilities

   1.   Deliver unique customer service through managing the NVM phone system, including the following:

  • Web Lead Distribution
  • Call Taking
  • Lunch Roster
  • NVM Management
  • Managing concierge productivity
  • Tracing and distributing abandoned calls
  • Managing inboxes

   2.   Point of call for all sales and service concierge – Lunch roster queries etc

   3.   Live up to the Cruise118 brand values, bringing them to life in everything that you do on a day-by-day basis

   4.   Contribute with enthusiasm to the ongoing development of the business, working individually and collectively to achieve mutual success              for our customers, people and our partners

   5.   Completing the OPS checklist for bookings as they are being confirmed on the system

Skills and Experience

  • Motivation and ability to deliver outstanding and unique customer experiences
  • Demonstrable ability to develop effective working relationships with members of the team
  • Organised and professional
  • Ability to communicate at different levels
  • Strong communicator
  • Outstanding attention to detail
  • Flexibility in relation to working patterns

Contracted Hours

  • Full time - 40 hours fully flexible including evenings and weekends. (9am – 9pm 7 days per week)
  • Part time - 20 hours fully flexible including evenings and weekends. (9am – 9pm 7 days per week)

Apply here

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